VPNCD Help Center

No email address is required to create an account—just choose a username and password. Save your username and use a password that you don’t use on other sites. Keep your account details and subscription link separate and secure. A subscription link contains access credentials, so don’t publish it like an ordinary URL or store it in a public code repository or shared document. Before sharing a troubleshooting screenshot, hide your password, full subscription link, and any related credentials. If you forget your login details, don’t keep creating accounts and paying again. First check your password manager and devices where you’re already signed in, then contact support through an available option in the user panel. Keeping your account information safe helps preserve a clear record of orders, subscription updates, and device changes.

First, open the user panel and check your plan status and remaining data, then get your subscription details there. In most clients, you can update an imported configuration from the subscription or configuration list; the exact menu name depends on the current interface. After updating, check that the route list appears and that the configuration you’re using is still the VPNCD subscription. If the update fails, make sure your local network can open the user panel, then check for extra spaces, line breaks, or missing characters in the copied link. If the link in the panel has changed, retrieve and import the new one instead of repeatedly trying the old link. When submitting a support ticket, include your client platform, the error message, and what happened during the update. Don’t share the full subscription link in a public screenshot.

There’s no limit on the number of devices connected at the same time, so you don’t need to buy again just because you’ve switched devices. VPNCD supports Windows / macOS / iOS / Android / Linux. On your new device, get the appropriate client from the user panel and import your current account’s subscription. Proxy modes, app rules, and system permissions must be configured separately on each device; a connection on your old device doesn’t mean the new one is set up. Keep an eye on your remaining account data when using multiple devices—unlimited devices doesn’t mean unlimited data. Before handing an old device to someone else, sign out and remove the subscription configuration. If family members share access, the account holder should manage access credentials and order records securely.

Get clients from the user panel; available downloads and your current plan status are shown there. Open the client page, choose your operating system, and follow the instructions to install the client and import your subscription. See the guides for detailed steps. After importing, check that routes appear in the configuration list, select one, and allow any network configuration permissions requested by the system. To verify the setup, check the client’s connection status, confirm the target website opens, and make sure the app is actually using the proxy. An import-success message alone doesn’t confirm that the connection is working. If the route list is empty, first check the subscription update and plan status. If routes appear but access fails, continue with the connection troubleshooting section.

Pause the proxy first and check whether your local network can open everyday websites. If it can’t, troubleshoot your Wi-Fi, router, or network connection before anything else. Once your basic connection is working, check your plan status and remaining data in the user panel, update the subscription, and select a route again. Then check whether the client has the required system proxy or tunnel mode enabled and whether your system allows it to create a network configuration. Testing just one website can be misleading, so compare results across different sites and browsers. If nothing loads, check the client’s connection error. If only certain sites fail, review your routing rules and exit region. Don’t change every setting at once; record the result after each change to help identify the cause.

Apps handle network connections differently. Some follow the system proxy, others need the client’s tunnel mode, and some have their own proxy settings. First, check whether your routing rules are sending the app or its domain to a direct connection. Then make sure the client offers a proxy mode suited to your platform. Follow the client’s instructions when changing modes or system permissions, and check for conflicts with other network tools. After making changes, fully quit and reopen the app so it doesn’t reuse an old connection. If websites work but the app still doesn’t, consider whether the issue is related to the account region, the app’s service status, or the network path. A support ticket is more useful if it includes the app name, platform, current mode, and exact error message rather than just saying it doesn’t work.

After switching from Wi-Fi to another network, the client may keep using its old connection. Disconnect and reconnect manually. Check whether your device has gone to sleep, the system is restricting the client’s background activity, or another network tool is also handling the proxy or tunnel. Next, keep the app and test network the same, change only the route, and see whether the problem follows a particular route. If every route disconnects on one network but works on another, focus on the local network environment. Once the connection is back, check whether the app needs to be restarted. Don’t assume a single disconnection means there’s an account problem. Note when it happened, whether you changed networks, and any client error message; these details help support distinguish between device, network, and route issues.

Submit the issue through the ticket option in the user panel. Include your device platform, client name and version as shown in the interface, current route name, proxy mode, when the issue occurred, and steps you’ve already tried. Describe whether the problem is a failed subscription update, a client that won’t connect, websites that won’t load, or an error in a specific app. Include the exact error message if possible. Before sharing screenshots or logs, hide passwords, subscription links, access credentials, and unrelated personal information. You can include connection errors that are directly relevant, but don’t upload a complete device record. Add test results to the same ticket rather than splitting one issue across multiple tickets. Check the user panel for replies and progress updates.

VPNCD covers 100+ countries / 170+ routes. The routes available to you are shown in the user panel and your updated subscription. For general browsing, you can start by trying a nearby exit, but geographic distance isn’t the only factor: the path from your local network to the relay and the path from the exit to the destination service both affect performance. If a service requires a specific region, meet that requirement first, then compare routes in that region. For apps that rely on persistent sessions, keep the exit region consistent and avoid frequent changes. A route name doesn’t guarantee performance or permanent access to a platform. The server page can help you understand regional options; test routes with your own network and apps to find what works best.

First, compare your connection with the proxy off. Check whether other devices are using a lot of bandwidth or your Wi-Fi signal is unstable. Then change routes while keeping the destination, video quality, and network the same, so you can compare results reliably. If one route slows down while another works better, you can temporarily use the better-performing route. If all routes are slow, continue by checking your network connection, client mode, and the destination service’s status. When watching video, try lowering the quality to see whether buffering changes; this is a troubleshooting step, not a bandwidth guarantee. VPNCD doesn’t promise a fixed speed during peak hours. When reporting an issue, include when it happened, which service you were using, and how different routes compared to help identify where congestion may be occurring.

Speed tests, video platforms, and AI tools usually connect to different servers, so a speed test reflects only the route used for that test—not how every app will perform. Video playback can also depend on viewing region, quality, caching, and account conditions. AI tools may be affected by session state, account access, service rules, and API responses. Test routes with the tasks you actually need to do: check playback and buffering for video, sign-in and interaction for web tools, and whether API errors are network timeouts or service-side rejections. Don’t keep switching exits just to chase a better speed-test result; that can disrupt active sessions. If only one service is affected, record the error first, then check the network path and the service’s requirements separately.

Switching to a route in a region supported by the service is one way to check the network exit, but it won’t resolve every region-related message. Platforms may also consider account region, payment details, session history, and their own access rules. First, confirm the app is actually using the proxy. Then check which regions the service supports, select an appropriate exit, and reopen the app. If the message persists, don’t rapidly switch between regions; review your account conditions and the platform’s guidance. A residential IP or other route label doesn’t override the platform’s own checks. VPNCD provides network connectivity, not third-party memberships or service eligibility. Follow the platform’s rules for account access, content licensing, and API permissions.

Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on your activation date. If you upgrade mid-cycle, the price difference is prorated across the remaining days. Choose a plan based on your actual video, file-transfer, and multi-device usage rather than device count alone. Check your user panel for the exact reset date, remaining data, and the expiry date after an upgrade; resetting on your activation date is not the same as resetting on the first of each calendar month. Before upgrading, review the order details and result shown in the panel. If something looks unclear, include your order number in a support ticket. Don’t assume the price difference converts into extra data or an unlisted bonus period.

Data bundles are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They’re valid until the included data is used up and never expire. Monthly plan data resets each month on your activation date, while a bundle is consumed based on the data it includes. “Never expires” refers to the bundle’s validity; it doesn’t mean unlimited data or permanent access to third-party services. If you use the service regularly and your usage is fairly consistent, compare the monthly plans. If your usage varies, consider a data bundle based on your needs. If you already have a plan and want to choose a different billing option, read the order details in the panel and confirm how your current benefits are displayed. Don’t assume data from different plans will combine, roll over, or be used in a particular order. Submit a ticket to confirm anything that isn’t specified.

VPNCD accepts Alipay / WeChat Pay / USDT. Pay through the relevant order in the user panel and follow the details shown at checkout. Don’t pay using payment information forwarded by someone else. After paying, check the order status on the order page, then check your plan and data in the account overview. Confirm both the payment confirmation and that the plan appears in your account. If it doesn’t, first make sure you’re signed in to the account that placed the order and check whether the order is still marked as incomplete. Don’t pay again right away. Submit a ticket with your order number, payment method, and relevant payment records, hiding unrelated account information. For USDT, verify every detail shown at checkout; don’t guess the network or address. The user panel is the reference for resolving order issues.

VPNCD offers 14-day no-questions-asked refunds. To request one, review the refund policy, then open a ticket through the user panel with the order number and your request. Provide any transaction details needed for verification as requested in the ticket. A connection problem isn’t a prerequisite for a no-questions-asked refund. If you’d rather troubleshoot the service, say so clearly in the ticket to keep that request separate from a refund. Don’t post payment credentials, account passwords, or subscription links on public pages. The refund policy sets out eligibility and full terms. Check your ticket for progress; arrival timing depends on the refund processing and payment provider records. This page makes no additional promise about processing times or compensation not specified in the policy.